Shnuggle Moonlight TroubleshootingUpdated a day ago

If your Shnuggle Light isn't working quite as expected this can often be due to the charging cord and connection. 

Ensure the connection on the base of the unit is plugged in completely. It can be a bit tricky to push all the way as it is a tight fit however there needs to be no silver showing to ensure effective charging. Please see images below for correct assembly. 

Please also ensure this is being used with a 5V standard charger only. These are not designed to be used with a fast charger or a high voltage adaptor as these will not provide the correct charge or power to the unit. 

If you need any further assistance with this, please reach out to our customer care team by email or DM.