The Sleep Store New Zealand

If your plans have changed and you can no longer collect your order, we are happy to arrange this to be sent. Orders under the free shipping threshold will have an additional delivery cost of $8 to any Auckland address (please note it will be extra for any bulky items) which we can email a payment link for.&#xA0;Please email us on <a href="mailto:hello@thesleepstore.co.nz">hello@thesleepstore.co.nz</a> to arrange for this additional payment to be made so your order can be dispatched.&#xA0;

If your plans have changed and you can no longer collect your order, we are happy to arrange this to be sent. Orders under the free shipping threshold will have an additional delivery cost of $8 to any Auckland address (please note it will be extra f

Dispatching Click and Collect

Click & Collect

When will I get my refund?

What’s your return policy?

How do I exchange an item?

Help, I received the wrong item!

What happens to my SleepPoints when I make a return?

Returns & Exchanges

Do you offer free shipping?

Bulky shipping charges

Express shipping

Help, my item has arrived damaged!

Shipping

Where is your store?

Do you ship worldwide?

Can I edit or add anything to my order?

How do I apply promo/discount codes?

CP card

What if something goes wrong?

Shopping with us

Joining our VIP rewards programme

Birthday Rewards FAQ

Where did my points go?

How do I redeem my SleepPoints for products?

SleepPoints Rewards

Pick Up hours

When is my Click and Collect Order Ready

Why is click and collect not showing at checkout?

Collabs & Influencers

Caring for your merino garments

Crane Humidifier Troubleshooting

Crane Humidifier weekly maintenance

Miracle Blanket Troubleshooting and Guarantee

Hushh performance issues

Shnuggle Moonlight Troubleshooting

Silicone Suction Troubleshooting

Troubleshooting

Can you help me fit my carrier?

What baby carrier should I buy?

Is baby wearing safe?

Babywearing services

Dispatching Click and CollectUpdated 3 days ago