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The Sleep Store New Zealand logo

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Shipping

Do you offer free shipping?

We offer fast and free shipping for orders over $100. Please note that bulky items and furniture are excluded from Free Shipping. Please see our website for a list of excluded items: https://www.thesleepstore.co.nz/shipping-delivery. Our VIPs are als

Bulky shipping charges

Unfortunately our free shipping offer excludes all Heavy and Bulky items, regardless of whether you have spent over the minimum order amount. This is due to the additional costs incurred by us posting these items. If you would like to read our shippi

Express shipping

The Express Tonight service is available for selected suburbs in Auckland (we have listed the eligible postcodes on our website here) . It is available for orders placed before 2pm on weekdays and your order will be delivered between 6pm and 9pm on t

Help, my item has arrived damaged!

We are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at [email protected] or via DM. We will review the situation and resolve this for you as quickly as we can!