Shipping
Do you offer free shipping?
We offer fast and free shipping for orders over $100. Please note that bulky items and furniture are excluded from Free Shipping. Please see our website for a list of excluded items: https://www.thesleepstore.co.nz/shipping-delivery
Bulky shipping charges
Unfortunately our free shipping offer excludes all Heavy and Bulky items, regardless of whether you have spent over the minimum order amount. This is due to the additional costs incurred by us posting these items. If you would like to read our shippi
Express shipping
The Express Tonight service is available for selected suburbs in Auckland, Hamilton, Wellington and Christchurch (we have listed the eligible postcodes on our website here). Express for Auckland is available for orders placed before 2pm on weekdays a
Help, my item has arrived damaged!
We are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at [email protected] or via DM. We will review the situation and resolve this for you as quickly as we can!